Clients are looking for extra reassurance that you’re the right tradesperson for them. This is where great communication comes in. It proves to potential clients that you’re reliable, trustworthy and easy to work with.
Most clients want to be kept in the loop; whether it’s a text message to say you’re on your way, or that you’ve ordered the materials for their job. Small updates build trust over time, from the first inquiry to job completion.
Being an effective communicator can also go a long way in building a strong network of referrals from happy clients.